Hi,
Thank you for contacting the Mobile Ads SDK Support team.
1. In this GDPR consent window, if the user clicks the (Consent) button, then he will be shown personalized ads: Yes.I have checked the above scenarios in the Google Android BannerExample and I can see the Ads are displaying in all the above scenarios. As for determining what the user consented to, such as personalized Google ads, you can read consent choices from local storage following the TCF v2 spec. The `IABTCF_PurposeConsents` key indicates consent for each of the TCF purposes.
Also see Ad serving modes to note what consent choices requirements align with ad serving mode, such as non-personalized ads and requirements to show Personalized & Non-Personalized Ads.
To check the reported issue on our end can you send us the charles logs and video recording of 2nd query.
You can provide the requested details via reply privately to the author option.
![]() |
Mobile Ads SDK Team |
[2025-05-28 19:09:11Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qYNsf:ref" (ADR-00308766)
Hi,
Please find the responses to your questions:
1) How can non-personalised ads be shown if I click the (Do not consent) button? I do not give consent and therefore goal 1 will not receive my consent as well as other goals that are needed to display non-personalised ads, am I correct?
Ans: If the consent requirements for personalized ads are not met, Google will serve non-personalized ads. Non-personalized ads are not based on a user’s past behavior. Instead, they use contextual information, including coarse geo-targeting (such as city-level) based on current location, content on the current site or app, or current query terms. When serving non-personalized ads, Google AdSense disallows all data used for personalization, including demographic targeting and user list targeting.
2) How can non-personalised ads be shown if I click the (Confirm choices) button and do not enable anything in this window? So consent for goals 1 and other goals has not been obtained for displaying non-personalized ads, because goal 1 is disabled by default, as are some other goals that are required to display non-personalized ads. So this is correct behavior that ads are not shown at all?
Ans: If the consent requirements for personalized ads are not met, Google will serve non-personalized ads when all of the following criteria are met:
Store and/or access information on a device (Purpose 1)
I would recommend you to check the Requirements to serve non-personalized ads document for detailed information.
3) If I click (Manage options) and enable goals for displaying non-personalized ads (1,2,7,9,10.) and do not give permission in the window (Vendor preferences) for all advertising partners from the list (which are almost all disabled by default), then non-personalized ads are not shown to me. Is this how it should be?
Ans: When you disable vendor preferences, you are effectively telling the system to not use cookies or mobile ad identifiers for personalization. As a result, you will see non-personalized ads that are based on contextual information rather than your browsing history.
4) When the user clicks the (Do not give consent) button, the user prohibits Admob and its advertising partners from using cookies, right?
Ans: In line with our existing EU User Consent policy, consent for cookies or mobile identifiers is required for both personalized and non-personalized ads. For non-personalized ads, consent for cookies or mobile identifiers is still required because non-personalized ads still use cookies or mobile identifiers to combat fraud and abuse, for frequency capping, and for aggregated ad reporting.
I would recommend you to check the Non-personalized ads (NPA) and document for more information.![]() |
Mobile Ads SDK Team |
[2025-05-29 03:19:41Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qYNsf:ref" (ADR-00308766)
1. Yes, Limited Ads will be shown not non- personalized Ads when do not consent is clicked.
2. As mentioned before, there are conditions that needs to meet before Google will served non-personalized ads. If the consent requirements for personalized ads are not met, Google will serve non-personalized ads when all of the following criteria are met:
![]() |
Mobile Ads SDK Team |
[2025-05-30 14:10:20Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qYNsf:ref" (ADR-00308766)